5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
Blog Article
• At this point, I truly feel I am currently being misled and mistreated. Regardless of various calls and escalations, I still would not have clarity on my bargains or a fair resolution to my concerns.
Also, our telephone line to the home came down in a very windstorm one other evening, as did our neighbors. We don't utilize a landline anymore, even so the cable is in the road and nonetheless linked on your house conclude. I proposed that They only get rid of it wholly. They claimed as I did not have an Energetic landline, they might not ship a technician out to scrub up the wire in the midst of the street.
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time and they hanged up on me, saying which i really need to simply call in the course of "normal office several hours". Is this for serious?
@chris14 I wished to crystal clear up some inaccurate details. We will maintenance TELUS owned downed strains at no cost. We are going to only get rid of the road fully for construction/renovation needs but there's a payment concerned. We despatched you A non-public information in case you want to move ahead with possibly scenario.
I left Rogers to return to Telus since I considered within the promise of higher service and honest cure, but this working experience has become something but.
I understand it is very irritating due to the fact I am in the same scenario, however it truly is concerning the Television set sign which has been dropped.
I suppose I am just previous, but I try to remember a time when you might contact a business, discuss with a human without having sitting down on hold for hours, and really get customer service. Thanks Telus for a wonderful customer working experience.
after the agent evaluate my account he explained i can't offer you a offer or credits such as you have now along with your exiting account, so i just gave up and hangup the phone.
Solved conversations will likely be shut and saved for 90 days, and may be accessed within the Message Centre in the My TELUS application.
Telus has messed up on my bill multiple moments during the pastfew months. A short while ago by charging me 3 moments for just a provide it again which was already returned. Then decided to go ahead and adjust three of my plans on their own. 1st agent I spoke to was great and tried not easy to take care of The problem. He even contacted loyalty to aid. They by no means identified as. I attempted to phone myself and was hold endlessly so I hung up. Tried A further agent he reported he would transfer me to loyalty than proceeded for getting upset because I would not allow for him to finish the call when he mentioned he couldn't transfer me.
My qualified assisted me with my worry and answered all of my adhere to-up thoughts. You might have the ideal individuals Doing work to suit your needs!
It occurred on Sunday which i experienced a awful challenge. But I had been joyful to find that this website labored on weekends. And Helen granted me aid, time, and endurance to resolve the trouble. I'm so thankful I cannot notify!
The Television signal continues to be shed since Friday, September 27th and also the technician who confirmed up yesterday, September 30th could not resolve the issue following switching the Tv Telus technical support set cable box and cable. I had been informed that the Internet Modem should be changed too, but he did not have it.
I had some slight challenges but I'd Totally no idea how to repair them. Then, my co-worker advised me of your respective service. Your employees had been really affected individual and useful! Thanks to all of these!
It is a massive waste of your time and only makes an incredibly pissed off customer right before they get to speak to the CSR and now the CSR has to manage an presently pressured to their Restrict customer.